Your Co-op’s dispatch center is staffed 24/7, 356 days per year, to respond to power outages. Dispatch’s top priority is to assign crews and coordinate outage restoration efforts in the quickest and safest manner possible. When time allows, dispatchers also answer the outage phone line. When time doesn’t allow, outage phone calls are moved into an automated phone system in order to collect information with maximum efficiency and accuracy.
We know that being without power is inconvenient and frustrating. However, your Co-op asks that you refrain from calling dispatch after your outage is verified on the outage map or by text message to the cell phone number associated with your meter. Please keep dispatch phone lines open for emergencies, first responders, and members whose outage is not yet verified. Your Co-op will work around the clock to restore your power as quickly as possible.