How Does Automated Texting Work?

FEC’s system will automatically text you when a power outage is confirmed at the location tied to your cell number in our system. You’ll also receive a text when your power is restored.

Enhancements are coming soon!

  • In the coming weeks, the system will also text you automatically when updated information is available (such as a crew assignment or an estimated restoration time). For now, those additional details can be found by visiting our Outage Map.
  • If you have more than one account tied to your phone number, you may not be able to receive automatic text messages for all accounts at this time. Our developers are working on this enhancement, and we expect that functionality to be available soon. For now, visit our Outage Map for details on all outages.

The system supports the following prompts when texted to (406) 751-4449:

  • Text OUT to report a power outage.
  • Text STATUS to request a current outage status.
  • Text ISSUE to report a different issue with our electric equipment that’s not causing a power outage, such as a power blink or damaged electrical equipment.
  • Text QUIT to opt out of all future outage text updates from Flathead Electric.

Questions?

Here are a few of the most frequently asked — including directions on how to log into your online account or My Co-op app to update your cell phone number.

Outage Text FAQs

How do I log into my account through the My Co-op app to update my phone number?

First, you’ll need to download the app if you don’t already have it. Visit the Google Play store for Android phones and the App Store for Apple phones to get this free app.

iOS (Apple) Users

Download the My Co-op app on the Apple app store

Android Users

Download the My Co-op app on the Google Play Store

Open the app.

Screenshot of Apple iPhone home screen with red arrow pointing to the My Co-op App icon

Then, to update your cell phone number, click three buttons in the bottom right corner:

Screenshot of My Co-op mobile app dashboard with red arrow pointing to the "More" button

Select Settings

Screenshot of My Co-op mobile app "More" page with red arrow pointing to "Settings"

Select Contact Methods

Screenshot of My Co-op mobile app "Settings" page with red arrow pointing to "Contact Methods"

Verify that the phone number(s) associated with your account are up-to-date. If you need to edit them, use the Edit button in the top right corner.

Screenshot of My Co-op mobile app "Contact Methods" page with red arrow pointing to "Edit" and red box highlighting the "Verified Contacts" section

Still have questions? Contact us! We’re always happy to help.