What to do during an outage

Keep lines open for all members affected by the outage. We know that being without power is inconvenient and frustrating, and we assure you that one call is all you need to make. FEC will work around the clock, if necessary, to restore your service as quickly as possible.

While the electricity is off, keep the refrigerator and freezer closed. Food can keep for at least 24 hours in these appliances. If the outage should ever last longer than that, arrange to store your food at another location. Unplug any major appliances (TV, microwave, etc.) to make sure there isn’t any damage when the power is restored.

During a power outage

  • Keep freezers and refrigerators closed.
  • Only use generators outdoors and away from windows.
  • Do not use a gas stove to heat your home.
  • Disconnect appliances and electronics to avoid damage from electrical surges.
  • Have alternate plans for refrigerating medicines or using power-dependent medical devices.
  • If safe, go to an alternate location for heat or cooling.
  • Check on neighbors.

For more tips, visit the Department of Homeland Security or the American Red Cross.