Why isn’t anyone answering the phone when I call the dispatch center?

Please note that this line is not answered during major events as our dispatchers prioritize 911 calls and crew assignments. You will be transferred into our automated system to report your outage. 

(We have a team on staff 24/7 to assist our members with power outages.) 

Please keep phone lines open for all members affected by the outage. We know that being without power is inconvenient and frustrating, and we assure you that one call is all you need to make. FEC will work around the clock, if necessary, to restore your service as quickly as possible. 

Even though the Co-op’s dispatch center is staffed 24/7 to assist with outages, they often can’t answer all the calls coming in.