FEC Operations & Member Services During Coronavirus (COVID-19)
To our valued members,
As the Coronavirus (COVID-19) pandemic continues to evolve, Flathead Electric Cooperative wants to inform you of our plans to ensure continuity of service and well-being of employees and members. As an organization that provides a critical service, we have a detailed pandemic plan which we will continue to follow.
Flathead Electric Cooperative’s critical business operations are expected to continue without interruption. The Co-op is following the situation very closely and will continue to monitor recommended practices as outlined by the Centers for Disease Control, World Health Organization, and state officials.
Thank you for your understanding as we take measures to ensure the health of our employees so we can continue meeting the needs of our members through this period of uncertainty.
Please don’t hesitate to reach out to us with questions or concerns.
Offices Temporarily Closed to the Public
Effective immediately, the Co-op’s offices in Kalispell and Libby are temporarily closed to the public.
Suspension of Disconnects & Late Fee Waiver
Effective March 23 — To support our members financially impacted during this time, Flathead Electric Cooperative will not disconnect any member’s electric service due to non-payment, allowing those experiencing financial challenges additional time to provide payment. Late fees will also be waived.
Members should expect continued delivery of billing statements, as usage readings will continue, and electric bills will not be forgiven at the end of the disconnect suspension. We are urging members to pay what they can to avoid falling behind on their account and facing a large future balance, as well as to allow FEC to continue paying its ongoing expenses.Learn More
If you have been financially impacted by COVID-19 and are having trouble paying your electric bill, the first thing you need to do is call us (406-751-4483). We are here to help. We want to work with members to avoid high account balances and future disconnects. It is simply a matter of staying connected.
Take your account online for a chance to win a $500 electric bill credit.
Now is a great time to set up your online account. You can pay your bill and monitor usage through our website or mobile app. If you register for an online account before May 31st, you’ll be entered into a drawing to win a $500 electric bill credit!Learn More
Resources for Businesses
FEC understands that many of our business members are being economically impacted by this pandemic. The Coronavirus Aid, Relief, and Economic Security (CARES) Act allocated $350 billion to help small businesses. Here’s a list of resources our local businesses may find helpful in determining how to receive this assistance: