FEC Operations & Member Services During Coronavirus (COVID-19)
To our valued members,
As the Coronavirus (COVID-19) pandemic continues to evolve, Flathead Electric Cooperative wants to inform you of our plans to ensure continuity of service and well-being of employees and members. As an organization that provides a critical service, we have a detailed pandemic plan which we will continue to follow.
Flathead Electric Cooperative’s critical business operations are expected to continue without interruption. The Co-op is following the situation very closely and will continue to monitor recommended practices as outlined by the Centers for Disease Control, World Health Organization, and state officials.
Thank you for your understanding as we take measures to ensure the health of our employees so we can continue meeting the needs of our members through this period of uncertainty.
Please don’t hesitate to reach out to us with questions or concerns.
Offices Temporarily Closed to the Public
Effective immediately, the Co-op’s offices in Kalispell and Libby are temporarily closed to the public.
As our community recovers from the COVID-19 pandemic, starting on June 22, Flathead Electric Cooperative will resume disconnections for accounts with a past due balance.
We want to help our members avoid disconnection of their electric service. The COVID-19 pandemic was unprecedented, and we know our members may be facing financial challenges. If you are having trouble paying your bill, please contact us as soon as possible to discuss setting up a payment plan. You can reach us at 406-751-4483.
COVID-19 Protected Classes
Per the Governor’s May 19 Directive, the disconnect moratorium for Cooperative’s is lifted except for those individuals who meet all three of the following criteria:
- are sheltering in place under this order; AND
- are a member of a vulnerable population; AND
- have been financially impacted as a result of the COVID-19 outbreak.
If you qualify for protection under these qualifications, please complete a COVID-19 Protected Class Deferred Payment Request here.Learn More
If you have been financially impacted by COVID-19 and are having trouble paying your electric bill, the first thing you need to do is call us (406-751-4483). We are here to help. We want to work with members to avoid high account balances and future disconnects. It is simply a matter of staying connected.
Resources for Businesses
FEC understands that many of our business members are being economically impacted by this pandemic. The Coronavirus Aid, Relief, and Economic Security (CARES) Act allocated $350 billion to help small businesses. Here’s a list of resources our local businesses may find helpful in determining how to receive this assistance: