As of December 20, 2025, the outage map is up to date and accurately reflects all known outage locations. If your outage is not reflected on the outage map, please report it.
Outage text alerts are designed to keep you informed, but during major, widespread outage events, they may be delayed or not always match what you’re seeing in real time. When a large number of outages happen at once, our notification system can be overwhelmed by the sheer volume of incoming information. Additionally, outage text alerts are generated automatically based on system updates as crews restore parts of the electric system. During complex restorations, power is often restored in stages, and those stages don’t always align perfectly with individual homes or meters.
For example, a main power line or substation may be re-energized, triggering a “restored” alert, even though downstream equipment still needs repairs. Or, crews may temporarily restore power to test the system, then shut it back off to safely complete additional work.
We understand how important timely information is, especially during extended outages. While text alerts are a helpful tool, they may not always reflect real-time conditions during major events. We encourage members to use multiple sources — including our website and social media, or checking with neighbors if you aren’t at your home — for the most complete picture during widespread outages.