Changes to disconnect procedure for Flex Pay participants
This announcement is to notify Flathead Electric members enrolled in the Flex Pay (pay as you go) program of upcoming changes to the disconnect practice. If you are not enrolled in the Flex Pay program, please disregard this announcement.
Currently, even if the account reaches a negative balance, Flex Pay meters do not disconnect on Fridays, Saturdays or Sundays.
Effective April 7, 2017, if you allow your Flex Pay account to reach a negative balance, you will cause your service to be disconnected on any week day (Monday through Friday) unless the overnight temperature is predicted to be 15 degrees or colder, or if the Flathead Electric offices are closed in observance of a major holiday.
If you have any questions, please contact Flathead Electric Cooperative.