February 2021 Light Reading Newsletter

Your news from Flathead Electric Cooperative

Download February 2021 Light Reading (PDF)

CONTENTS

You’re invited!

We are planning for our first ever Drive-In Annual Meeting

Just like everything else in the age of the COVID-19 Pandemic,  our Annual Members’ Meeting will look different this year. Please join us on March 13 for a safe, socially distanced Drive-In meeting. We will conduct our meeting in the Glacier High School parking lot starting at 9:30 a.m. (parking lot opens at 9:00 a.m.). Just like in other years, we’re holding door prize drawings and giving away scholarships. You can also expect to receive a delicious, hot breakfast (delivered right to your vehicle), and our meeting this year has a shortened agenda since we will have limited restroom availability.

We can still have fun! The meeting will be broadcast on an FM radio frequency, and we can’t wait to see your smiling faces again.

Thanks in advance for joining us as we adapt, so we can once again all be together.

2021 Drive In Annual Meeting

 

WHEN
WHEN

March 13, 2021 — parking begins at 9 am, Business Meeting at 9:30

WHERE

WHERE

Glacier High School parking lot

BROADCAST

LOCALLY BROADCAST

Tune-in on your vehicle radio and watch from the comfort of your car.

BREAKFAST

BREAKFAST

Served in your vehicle – hot breakfast for every attendee.

COFFEE

B.Y.O.C.

 Bring Your Own Coffee!

RESTROOMS

SHORTENED MEETING

We will have limited restroom availability, so please plan accordingly.

SCHOLARSHIPS

SCHOLARSHIP DRAWINGS

For local high school graduating seniors

Must be present to win.

GRAND PRIZE DRAWING

 $500 ELECTRIC BILL CREDIT!Must be present to win.

FRIENDS

SEE ALL YOUR FAVORITE CO-OP FRIENDS

From a safe distance.

Are you planning to attend? Please RSVP by March 5.

With the new format, we need a better idea of how many people will be there. We look forward to seeing you!

RSVP

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Three seats on Flathead Electric Cooperative Board up for election

Three seats on Flathead Electric Co-op’s Board of Trustees are up for election this year. Potential candidates must be members of the Co-op and live in the district they seek election to represent.

Seats up for election are in District #2-Lower Valley, Somers, Lakeside, Creston, Rollins, and Cooke City; District #3-Whitefish, Big Mountain, Olney; and District #5-Kalispell, north of Hwy 2. A district map showing exact boundaries is available.

Board of Trustees

The nominating petition requires 25 signatures from Co-op members who also live in the candidate’s district. Nominating petitions, along with a high-resolution photograph and biography (100 words or fewer) are due to the Co-op by February 15. 

Candidates will have the opportunity to give a three-minute speech to the membership at the Annual Meeting on March 13. Ballots will go out March 11 for a mail-in election.

For more information or to obtain a nominating petition, call Elizabeth Nelson at (406) 751-4444.

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Member Survey Results Are In!

Flathead Electric Co-op (FEC) conducted a survey in December on how members interact with and view their Co-op. The survey helps our ongoing efforts to best meet the needs of members – an exercise which is always important, but maybe even more relevant after a year like 2020. Over 1,300 FEC members participated in the survey (five of whom had their names drawn for a $100 bill credit).

Although there were varying opinions, FEC is pleased to report both a very high overall satisfaction rating and a report of little to no impact to your ability to get your needs met by the Co-op as a result of our COVID-19 response.

9.17/10 Overall Member Satisfaction Rating, 95.8% said COVID-19 changes had no impact on ability to get their needs met.

With the offices being closed to visitors this year, we’ve seen more members turn to our digital services to get their Co-op business taken care of and keep informed about their Co-op. We’re glad to report high satisfaction ratings with the following tools: 

Satisfaction ratiings on a scale of 1 to 5; Mobile App: 4.7/5 Website: 4.67/5; Social Media: 4.63/5; Newsletter: 4.59/5.

Our payment options also received high satisfaction scores. This is how our members reported paying their bills this year:

How respondents paid their bills, and their satisfaction rations. 3% payment kiosk at Co-op office (4.54/5) 6% Dropbox location (4.59/5) 9% Pay by phone automated system (4.61/5) 11% Mail-in payment (4.81/5) 12% In-office or drive thru payment (4.66/5) 25% Autopay automatically charged each month (4.89/5) 31% Online payment through my account via website or mobile app (4.8/5)

Thank you again for your feedback! 

As always, we received recommendations from some members. Thank you for suggesting that we make it easier to find out where your power comes from (we took your advice and published that information) and that we keep you better informed during power outages (we are continuing to work across our departments to improve communication efforts during outages). We have also been able to follow up with many of you to assist with some outstanding issues. 

Although we received a variety of feedback, there were a few things almost all our members agreed on like the friendly, helpful staff at FEC. We appreciate the high marks from our members, but just know that it’s not going keep us from continued efforts to improve. While we know we can’t please everyone all the time, it’s reassuring to know that we are on the right track.

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Co-op Connection

Get to know the people working for you


Tod Young | Director of Finance and Accounting

Q. What do you bring to your Co-op? 

A. Over 25 years of experience and a willingness to help. In my role at the Cooperative, I take pride in helping others be better people/employees.

Q. What’s the best thing about serving Flathead Electric Co-op?  

A. The commitment of the employees to do what is best for the members, not experiencing the same day twice, and enjoying who I work with and who I work for (the members).

Q. If you had a super-power, what would it be? 

A. The ability to grant “do-overs.” If we could all just back up time and do it over again, our world would be a better place. We need to listen better and think before we speak! 

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Roundup Report

Grant to help North Valley Food Bank with safer food storage and distribution

North Valley Food Bank
North Valley Food Bank

A $10,000 Roundup for Safety grant will help the North Valley Food Bank remodel its warehouse facilities for safer food storage, distribution, and access. A safety evaluation determined that more refrigeration with easier access was needed because demand for services has risen by 60% since April, and currently, over 250,000 pounds of food a year must be manually carried into the freezers. Staff and volunteers serve 950 individuals each month.

January Projects Funded

  • Marion Fire District
    Airbags and vehicle stabilization struts $9,000
  • Coram-West Glacier Vol. fire Dept.
    Washer/extractor for turnout gear $8,395
  • Friends of Bigfork Fire Dept.
    Fire helmets/safety vests/LED flares $8,457
  • Flathead Lake Methodist Camp
    Toward burying electrical lines  $2,500

Roundup for Safety is a voluntary program for FEC members who round up their electric bills to the next dollar. This money goes into a fund for community safety projects.

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